I think if you treat a resident as a person no matter what type of condition they have, you will succeed. The nursing team knows the residents inside and out, so we can make sure the staff looking after them are well trained and able to manage complex presentations they may face.

I do a lot of support work with overseas nurses. I’ve been in their shoes so I understand. Homesickness is the biggest problem; the food, the language barrier (never mind the weather in Northern Ireland), it’s a culture shock. So you need to support them to feel settled so they will stay longer and feel comfortable.