I am Mauro, a registered nurse and Care Home Manager.
My approach is to build relationships with people as I understand this can be a very difficult situation.
I believe in individualised care that focuses on what each person needs to make them happy.
This means the residents, relatives and staff under my care feel heard and valued, which builds mutual trust and improves outcomes.
You need to do a comprehensive nursing assessment to make sure you can look after a person you receive or accept. I always tell my nurses, when you’re reading an assessment, you need to answer a question: Could you look after the resident? If not, why? Could you do something innovative that would help us look after the resident?